[rt-users] refine Watch and WatchAsAdminCc or new role?

[Payam Poursaied]

Hi

The following is a scenario which we are facing with it in our company:

We have an IT department which serves all the company. 

 

One of the departments has several equivalent supervisors. Each of the
supervisors can send  request to the IT department, but they would like all
of the supervisors get update on progress of tickets.

 

I was thinking about the following solution:

grant "Requestor" with Watch permission in the mentioned queue (and also
showtickets and some other show.) and ask them whenever they create a
ticket, they themselves, go and add the group of Supervisors in the CC
watcher.

 

It seems that with Watch permission, it is only possible to add self to the
list of watchers not anyone else. 

 

First Is there any idea to solve this scenario?

Second, what about defining new permission level/or modify the logic of
current "Watch" and "WatchAsAdminCc" to allow add others as a watcher?

 

Best Regards 

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