[rt-users] ldap externalauth problem

[Val Polyakov]

Trying to get my RT 3.8.8 on RHEL5 to authenticate against our corporate AD.

I followed this guide here:
http://wiki.bestpractical.com/view/CentOS5InstallPlusSome

I also checked that apache has access to over here (RT-Authen-ExternalAuth
dir was chgrp -R'ed and chmod -R 770'ed):

[root at rt plugins]# pwd
/opt/rt3/local/plugins
[root at rt plugins]# ls -ltr
total 4
drwxrwx--- 5 root apache 4096 Sep 13 14:16 RT-Authen-ExternalAuth
[root at rt plugins]# ps awwwux |grep httpd
root      2313  0.1  4.1 348008 83360 ?        Ss   10:32   0:02
/usr/sbin/httpd
apache    2317  0.0  4.1 350272 82612 ?        S    10:32   0:00
/usr/sbin/httpd
apache    2318  0.0  4.1 350272 82616 ?        S    10:32   0:00
/usr/sbin/httpd
apache    2319  0.0  4.0 348204 82216 ?        S    10:32   0:00
/usr/sbin/httpd
apache    2320  0.0  4.1 350272 82684 ?        S    10:32   0:00
/usr/sbin/httpd
apache    2321  0.0  4.1 350928 83388 ?        S    10:32   0:00
/usr/sbin/httpd
apache    2322  0.0  4.1 350272 82616 ?        S    10:32   0:00
/usr/sbin/httpd
apache    2323  0.0  4.1 350272 82616 ?        S    10:32   0:00
/usr/sbin/httpd
apache    2324  0.0  4.1 350668 83172 ?        S    10:32   0:00
/usr/sbin/httpd
root      3537  0.0  0.0  61148   708 pts/0    R+   11:06   0:00 grep httpd
[root at rt plugins]#

when I set this up and tried to login with my AD account for the first
time, here's what I saw in /var/log/httpd/error_log :


[root at rt autohandler]# tail -f /var/log/httpd/error_log
[Mon Sep 27 14:32:29 2010] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: 101
Truman Avenue, City: Yonkers, Country: United States, Disabled: 0,
EmailAddress: vpolyakov at consumer.org, ExternalAuthId: POLYVA, Gecos:
POLYVA, Name: POLYVA, Organization: 1-8D, Privileged: 0, RealName:
Polyakov, Valeriy, State: NY, WorkPhone: (914) 378-2577, Zip: 10703
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
[Mon Sep 27 14:32:29 2010] [info]: Autocreated external user POLYVA ( 36 )
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:132)
[Mon Sep 27 14:32:29 2010] [info]: My_LDAP AUTH FAILED: polyva
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:127)

...

And ever since then when I try to login I only see this:

[Mon Sep 27 14:52:31 2010] [info]: My_LDAP AUTH FAILED: polyva
(/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:127)
[Mon Sep 27 14:52:31 2010] [error]: FAILED LOGIN for polyva from
192.168.110.125 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:424)


my /opt/rt3/etc/RT_SiteConfig.pm and
/opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc are attached


Any suggestions?
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