[rt-users] Resolution Email Not Working

[Kenneth Crocker]

Steve,

Were you the Requestor?

Kenn
LBNL

On Sun, Sep 26, 2010 at 9:22 PM, Steve Berg <stevodevo at gmail.com> wrote:

> I just noticed my On Resolve scrips are not working.  I tried to add a
> second one that sends out a survey once the ticket is resolved but during my
> testing I never got the survey email or the ticket is resolved email.
>
> I checked the logs and found the following error:
>
> Sep 27 14:16:58 bne-cos1 RT: <
> rt-3.8.8-4938-1285561018-1698.102-10-0 at example.com> #102/1372 - Scrip 10
> On Resolve Notify Requestors
> (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> Sep 27 14:16:58 bne-cos1 RT: <
> rt-3.8.8-4938-1285561018-1698.102-10-0 at example.com> No recipients found.
> Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352)
>
> Sep 27 14:12:36 bne-cos1 RT: <
> rt-3.8.8-4941-1285560756-1024.102-13-0 at example.com> #102/1367 - Scrip 13
> On Resolve Launch Survey (/opt/rt3/bin/../lib/RT/Action/SendEmail.pm:300)
> Sep 27 14:12:36 bne-cos1 RT: <
> rt-3.8.8-4941-1285560756-1024.102-13-0 at example.com> No recipients found.
> Not sending. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:352)
>
> There is definitely a requestor set in the ticket so I'm not sure why it's
> not sending.  The scrip is set up as follows (standard out the box resolve
> scrip):
>
> Desc: On Resolve Notify Requestors
> Condition:  On Resolve
> Action: Notify Requestors
> Template: Global Template: Resolved
> Stage: TransactionCreate
>
> Any ideas?
>
> -Steve
>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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