[rt-users] RT could not load a valid user

[Fabrice]

Hey Kenneth,

It was the problem i have set : Set($AutoCreateNonExternalUsers,    1); from
Set($AutoCreateNonExternalUsers,    0); and it fixed my problem.
Thanks very much for your help ! :)

Have a good day / night !
Fabrice



2010/9/24 Kenneth Crocker <kfcrocker at lbl.gov>

> Fabrice,
>
> Maybe I should read the RT_Config file first before I send out crap. You
> were right with the first config setting:
>
> Set($AutoCreate, {Privileged => 0});
>
> This will turn on AutoCreate and set them to Unprivileged (Privileged = 0
> which is OFF).
>
> Kenn
> LBNL
>
>
> On Fri, Sep 24, 2010 at 10:24 AM, Kenneth Crocker <kfcrocker at lbl.gov>wrote:
>
>> Fabrice,
>>
>> Or maybe this instead:
>>
>> Set($AutoCreate, 'UnPrivileged');
>>
>> Kenn
>> LBNL
>>
>>
>> On Fri, Sep 24, 2010 at 10:16 AM, Kenneth Crocker <kfcrocker at lbl.gov>wrote:
>>
>>> Fabrice,
>>>
>>> Try this and bounce it and let's see what happens:
>>>
>>> Set($AutoCreate, {UnPrivileged => 1});
>>>
>>> fingers crossed.
>>>
>>> Kenn
>>> LBNL
>>>
>>>
>>> On Fri, Sep 24, 2010 at 9:47 AM, Fabrice <fabrice82 at gmail.com> wrote:
>>>
>>>> Hello Kenneth,
>>>>
>>>> Thanks for your answer.
>>>> I have ever try to create manually user but i can't. I think i can
>>>> create it directly in the DB but i m afraid to change this brutaly.
>>>> For allow automatic adding of a user i have see this in KB :
>>>>
>>>> Adding in my RT_SiteConfig :
>>>>
>>>> Set($AutoCreate, {Privileged => 0});
>>>>
>>>> But i m not sure with the Privileged => 0, because i want the
>>>> autocreate user in Unpriveleged group.
>>>>
>>>> Thanks again :)
>>>>
>>>> Fabrice
>>>>
>>>>
>>>>
>>>> 2010/9/24 Kenneth Crocker <kfcrocker at lbl.gov>
>>>> >
>>>> > Fabrice,
>>>> >
>>>> > Could be a couple of things. If you're using
>>>> ExternalAuth/LDAP/Whatever and the From Email address doesn't pass muster
>>>> with that process, that would cause the problem. The User referred to in the
>>>> From Email address is obviously NOT on the User Table AND the error message
>>>> says your configuration set up doesn't allow adding someone. So, I think
>>>> that either you get that email/user defined in whatever method you use for
>>>> ExternalAuth OR you change your setting to allow automatic adding of a user
>>>> OR add them manually. Unless, of course, you find some other reason for the
>>>> error. That's all I can think of.
>>>> >
>>>> > Kenn
>>>> > LBNL
>>>> >
>>>> > On Fri, Sep 24, 2010 at 7:24 AM, Fabrice <fabrice82 at gmail.com> wrote:
>>>> >>
>>>> >> Hello Everybody,
>>>> >>
>>>> >> We have a strange problem on our RT, some of our user (on the same
>>>> domain) can't create a ticket. Rt won't create the user on the DB and log an
>>>> error message. Obviously everyone has the right for create and reply to
>>>> ticket.
>>>> >>
>>>> >> I have seen a mail on the list from Anne in May 2004 for the same
>>>> error who has fix in 3.0.1  (:o/)
>>>> >>
>>>> >> If someone has ever seen this error, i will be happy to have your
>>>> point of view on this problem.
>>>> >>
>>>> >> Error Log :
>>>> >> [Fri Sep 24 13:30:06 2010] [error]: RT could not load a valid user,
>>>> and RT's configuration does not allow for the creation of a new user for
>>>> your email. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>>>> >> [Fri Sep 24 13:30:05 2010] [error]: RT could not load a valid user,
>>>> and RT's configuration does not allow
>>>> >> for the creation of a new user for this email (mkayne@***.fr). You
>>>> might need to grant 'Everyone' the right 'CreateTicket' for the
>>>> >> queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
>>>> >>
>>>> >> Operating System : Linux rt1.universe.local 2.6.31-22-generic-pae
>>>> #65-Ubuntu SMP Thu Sep 16 16:02:41 UTC 2010 i686 GNU/Linux
>>>> >> Apache : Server version: Apache/2.2.12 (Ubuntu) - Server built:   Aug
>>>> 16 2010 17:37:49
>>>> >> Perl : This is perl, v5.10.0 built for i486-linux-gnu-thread-multi
>>>> >> Fetchmail :  version 6.3.9-rc2+GSS+NTLM+SDPS+SSL+NLS+KRB5 on IMAP
>>>> with exchange
>>>> >> Plugins RT :  'RT::Authen::ExternalAuth', 'RTx::EmailCompletion',
>>>> 'RT::FM'
>>>> >>
>>>> >> Thanks in advance,
>>>> >> Fabrice
>>>> >>
>>>> >>
>>>> >>
>>>> >>
>>>> >>
>>>> >> RT Training in Washington DC, USA on Oct 25 & 26 2010
>>>> >> Last one this year -- Learn how to get the most out of RT!
>>>> >
>>>> >
>>>> >
>>>> > RT Training in Washington DC, USA on Oct 25 & 26 2010
>>>> > Last one this year -- Learn how to get the most out of RT!
>>>>
>>>
>>>
>>
>
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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