[rt-users] RT could not load a valid user

[Kenneth Crocker]

Fabrice,

Not the cause, but giving a hint as to the cause. We need to see* WHY* a
particular user's info can't be set.

Are you using ExternalAuth and what form? LDAP?
If LDAP, what do you have for this setting:

*Set($AutoCreateNonExternalUsers, 0);*


Kenn

LBNL
**


On Mon, Sep 27, 2010 at 6:19 AM, Fabrice <fabrice82 at gmail.com> wrote:

> Hello Kenneth, and thanx for all your answers :).
>
> This morning i have try to set "Set($AutoCreate, {Privileged => 0});" but
> it seems not working :
>
> - That is what i have in my rt log :
> *[Mon Sep 27 12:10:33 2010] [crit]: User creation failed in mailgateway:
> Could not set user info (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)*
> *[Mon Sep 27 12:10:33 2010] [warning]: Couldn't load user 'jparker@***.fr'.giving
> up (/opt/rt3/bin/../lib/RT/Interface/Email.pm:947)*
> *[Mon Sep 27 12:10:33 2010] [crit]: User  'jparker@***.fr' could not be
> loaded in the mail gateway (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)
> *
> *[Mon Sep 27 12:10:33 2010] [error]: RT could not load a valid user, and
> RT's configuration does not allow*
> *for the creation of a new user for this email (jparker@***.fr).*
> *
> *
> *You might need to grant 'Everyone' the right 'CreateTicket' for the*
> *queue Support_B2C. (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)*
> *[Mon Sep 27 12:10:33 2010] [error]: RT could not load a valid user, and
> RT's configuration does not allow*
> *for the creation of a new user for your email.
> (/opt/rt3/bin/../lib/RT/Interface/Email.pm:244)*
> *[Mon Sep 27 12:10:33 2010] [error]: Could not record email: Could not
> load a valid user (/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:75)*
> *[Mon Sep 27 12:14:35 2010] [warning]: Couldn't load object
> RT::Transaction #0 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:1595)*
> *[Mon Sep 27 12:16:17 2010] [warning]: Couldn't load object
> RT::Transaction #0 (/opt/rt3/bin/../lib/RT/Interface/Web.pm:1595)*
>
> - i have receive this mail (on rt Owner Emailadress)  :
> *RT could not load a valid user, and RT's configuration does not allow for
> the creation of a new user for this email (jparker@***.fr).*
>
> You might need to grant 'Everyone' the right 'CreateTicket' for the queue
> Support_B2C.
>
> In the log we can read : *Could not set user info * do you thnk that can
> be the source of the problem ?
>
> Thanks in advance,
> Fabrice
>
>
>
>
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