[rt-users] Embed Survey in Template?

[Kenneth Crocker]

Steve,

Can you put that survey into the Ticket as an attachment? If it is a static
survey (meaning it doesn't change), then maybe attach it whenever a ticket
is created. That way you can include the attachment in your template. Just a
thought.

Kenn
LBNL

On Tue, Sep 28, 2010 at 4:49 PM, Steve Berg <stevodevo at gmail.com> wrote:

> I currently include a link to a 4 question Customer Satisfaction
> survey at the end of each Helpdesk request that is resolved. Is it
> possible (instead of sending a link to the survey), that I embed the
> survey itself in the email?  It's a web based survey and I'd probably
> get more results if it was right there in their email!
>
> -Steve
>
> RT Training in Washington DC, USA on Oct 25 & 26 2010
> Last one this year -- Learn how to get the most out of RT!
>
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