[rt-users] rt-mailgate/fetchmailrc question: email not leaving inbox

[Rob MacGregor]

On Thu, Sep 30, 2010 at 17:24, Mauricio Tavares <raubvogel at gmail.com> wrote:
> I have been using rt-mailgate and fetchmailrc to retrieve support emails
> from our mail server and feed them to RT. My /etc/fetchmailrc looks like
> this:
>
> set syslog;
> set daemon 20;
>
> poll "mail.domain.com"
> with protocol imap
> username rt password weak
> mda "/usr/bin/perl /usr/bin/rt-mailgate --url https://localhost/ \
> --queue support --action correspond"
>
> Usually, after fetchmail grabs the new mail and feeds it to rt-mailgate, the
> email leaves the rt inbox in the mail server. Well, since last afternoon it
> has not been doing that. The email is still being send to rt and becomes a
> ticket (or a followup to one) but it just now stays in the inbox as new
> mail.
>
> Any suggestions?

What's changed?  Something somewhere has changed, either with
fetchmail (did you just upgrade it) or with your mail server.  If you
can identify that you're most of the way to restoring the way it used
to work.

-- 
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Rob MacGregor
      Whoever fights monsters should see to it that in the process he
        doesn't become a monster.                  Friedrich Nietzsche