[rt-users] How do I submit a ticket in behalf of a user?

[Kenneth Marshall]

On Thu, Mar 31, 2011 at 10:25:08PM -0400, Thomas Sibley wrote:
> On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
> > Hello All,
> > Good Day!
> > 
> > It's my first to post a mail to the mailing list so  bear with me. First
> > I am previous user of other ticketing system (Accord Trellis) and I have
> > many problems about it and upon searching on the net about  what is best
> > ticketing system out there I found RT and it really meet my
> > requirements. Been using RT for only a couple of weeks and honestly it
> > was awesome. Though I stumble some difficulties at first it was solve
> > upon searching on the web where lots of solutions are provided. Now the
> > only hindrance right now is this,Sorry  to ask this question though I
> > think there is an easy to answer for this I just don't know where to
> > find it. In my prevoius ticketing system there is a functionality that
> > someone can post a ticket in behalf of that user.Where I can find it on
> > RT? Is there any equivalent functionality that I could duplicate? Hope
> > you could help me about this. Sorry for the long introduction.
> 
> Glad to hear you're enjoying RT.  To create a ticket on behalf of a
> user, just put their email address in the Requestor field when creating
> a ticket via the web.
> 
> Cheers,
> Thomas
> 

You can also use the CommandByMail extension to set the requestor
via Email.

Cheers,
Ken