[rt-users] How do I submit a ticket in behalf of a user?

[Don Gourley]

If the user's email isn't found, a user is created.  I have a custom
template used for the OnCreate AutoReply to Requestors scrip which
sets the username and real name based on the format that I know our
users' emails has. This works when a user first submits a ticket via
email, but doesn't work if I submit a ticket on behalf of the user. It
appears that the condition for no password and not priviliged is not
true.

Is there a way for me to identify when a new user is created when a
ticket is submitted on a user's behalf by putting their email in the
requestor field?

thanks, Don

> Message: 1
> Date: Thu, 31 Mar 2011 22:25:08 -0400
> From: Thomas Sibley <trs at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] How do I submit a ticket in behalf of a user?
> Message-ID: <4D953784.5010406 at bestpractical.com>
> Content-Type: text/plain; charset=UTF-8
>
> On 31 Mar 2011 22:08, Rocel M. Lacida wrote:
>> Hello All,
>> Good Day!
>>
>> It's my first to post a mail to the mailing list so  bear with me. First
>> I am previous user of other ticketing system (Accord Trellis) and I have
>> many problems about it and upon searching on the net about  what is best
>> ticketing system out there I found RT and it really meet my
>> requirements. Been using RT for only a couple of weeks and honestly it
>> was awesome. Though I stumble some difficulties at first it was solve
>> upon searching on the web where lots of solutions are provided. Now the
>> only hindrance right now is this,Sorry  to ask this question though I
>> think there is an easy to answer for this I just don't know where to
>> find it. In my prevoius ticketing system there is a functionality that
>> someone can post a ticket in behalf of that user.Where I can find it on
>> RT? Is there any equivalent functionality that I could duplicate? Hope
>> you could help me about this. Sorry for the long introduction.
>
> Glad to hear you're enjoying RT.  To create a ticket on behalf of a
> user, just put their email address in the Requestor field when creating
> a ticket via the web.
>
> Cheers,
> Thomas
>
>>
>> Regards,
>> Rocel