[rt-users] Create tickets on mails without creating a real user record.

[Kevin Falcone]

On Fri, Apr 01, 2011 at 04:03:15PM +0200, Jan Hugo Prins wrote:
> I have a question. We are trying to setup RT for our business and it is
> progressing rather good, except for one thing.
> 
> When someone outside or our support organisation send a mail to the noc
> helpdesk address I want the RT system to create a ticket, registering
> the email adres and the name of this user in the ticket and put the
> ticket in some incoming queue. For the rest, I don't want to create a
> user for this ticket. Is this possible?

RT creates a user record for any email address associated with a
ticket.  That is a fundamental part of how RT works.

Why are you concerned about this?

-kevin
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