[rt-users] How to add additional e-mail address

[Kenneth Crocker]

Adrian,

I'm not real clear on what it is you're asking; do you want RT to
automatically send a "Cc" to someone? Do you want your original email to RT
to be copied to someone?

If the first is true, RT will send a copy to anyone listed as a "Cc Watcher"
for the Queue, provided you have a notification scrip to do so. OR, you can
configure RT to automatically add any "Cc" from an incoming email to be a
"Cc" on the ticket that is created, OR you can write a scrip to that on a
Queue by Queue basis (we did the last).

Kenn
LBNL

On Fri, Apr 1, 2011 at 2:46 AM, Adrian Stel <adisan82 at gmail.com> wrote:

> Hi All,
>
>
>
> how to add additional e-mail address, when I submitt ticket
> notification are sent only to private e-mail address I would like to
> send copy this e-mail to another address.
>
>
>
>
>
> --
> Best Regards
> Adrian Stelmaszyk
>
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