[rt-users] Closing Tickets with mandatory fields

[Holger Haase]

Hi all,

Scenario:
RT 3.8.1
We set up TicketCustomFields as mandatory, this works fine if you open a ticket and work on it. But if you look into the queue you are able to close a ticket.
Shouldn't there also come a warning that a mandatory field is not filled? We want to make sure !mandatory! fields are always filled.

Thanks in advance,
Holger
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