[rt-users] RT customization questions

Houcem HACHICHA houcem.hachicha at gmail.com
Tue Apr 5 19:07:03 EDT 2011


Hi everyone,


Is it possible to add a new ticket status to RT, like a "closed" status for
instance?

Is it possible to show ticket resolution time graphs by "working hours"
time? ie calculating the resolution time using only the working hours of the
week, say from 9 am to 6 pm?
Thanks in advance,

-- 
*Regads,
Houcem*
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