[rt-users] 3.6.4 to 3.8.9

[Mark Olliver]

Hi Thomas,

Not sure what format you are want me to paste,

The links it is generating is:
https://www.example.com/rt/Ticket/Display.html?id=989988

But they should be

https://www.example.com/rt3/Ticket/Display.html?id=989988

Regards

Mark

On 7 April 2011 15:52, Thomas Sibley <trs at bestpractical.com> wrote:
> On 04/07/2011 10:08 AM, Mark Olliver wrote:
>> Hi,
>>
>> I can load up the format ok but i dont see where to edit the WebPath
>> it does not display in RT?
>> This seems to be happening to all users anywhere a list of tickets is
>> presented in the column format.
>
> As Kevin said earlier, the problem is that your format hardcodes a path
> like /rt/ instead of using __WebPath__ which gets dynamically replaced
> with the value of WebPath from your current configuration.  You're not
> looking for WebPath, you're looking for the wrong hardcoded path.  If
> you copy and paste the format we can point to the problem.
>
> Thomas
>