[rt-users] installation of RT-Extension-SLA-0.03

[Ruslan Zakirov]

Hi,

Go to Configuration -> Tools -> System Configuration and make sure
@Plugins option lists all extensions you're using.

On Wed, Apr 6, 2011 at 10:05 AM, Asanka <asanka_gunasekera at yahoo.co.uk> wrote:
> Kevin Falcone <falcone <at> bestpractical.com> writes:
>
>>
>> On Wed, Jan 12, 2011 at 09:35:41PM -0600, Gary Bristol wrote:
>> >    I am having problems with getting RT to start again aftter installing The
> SLA 0.03 extension.
>> >
>> >    I get the following error in the Web Logs.
>>
>> You don't appear to have added RT::Extension::SLA to your @Plugins
>> line with all the other extensions you have installed
>>
>> -kevin
>>
>> >    [error] Require of RT::Condition::SLA_RequireDefault failed.\nCan't locate
>> >    RT/Condition/SLA_RequireDefault.pm in @INC (@INC contains:
> /usr/local/lib/rt3/lib
>> >    /usr/local/lib/rt3/plugins/RT-FM/lib /usr/local/lib/rt3/plugins/RT-IR/lib
>> >    /usr/local/lib/rt3/plugins/RT-Extension-JSGantt/lib /usr/share/perl5
> /usr/local/lib64/perl5
>> >    /usr/local/share/perl5 /usr/lib64/perl5
>> >    /usr/local/lib64/perl5/site_perl/5.10.0/x86_64-linux-thread-multi
>> >    /usr/local/lib/perl5/site_perl/5.10.0
>> >    /usr/lib64/perl5/vendor_perl/5.10.0/x86_64-linux-thread-multi
> /usr/lib/perl5/vendor_perl
>> >    /usr/lib/perl5/site_perl . /etc/httpd) at (eval 2651) line
> 2.\n\nCompilation failed in require
>> >    at (eval 2) line 1.\n
>> >
>> >    I can't seem to find where the path to the SLA_RequireDefault.pm needs to
> be added so that RT
>> >    will start.
>> >
>> >    Base OS is Fedora Core 14, web server Build
>> >    RT 3.8.8 installed via YUM
>> >    Mysqld installed via YUM
>> >    RTFM 2.4.2 installed
>> >    RT-IR 2.4.2 installed
>> >    RT-Authen-ExternalAuth-0.08 installed
>> >    RT-Action-NotifyGroup-0.02 installed
>> >    bestpractical-rt-extension-jsgantt0d1cacc1 installed
>> >
>> >    Gary L. Bristol
>> >    CISSP, CRISC, RHCE
>> >    405-623-9503
>>
>
> Hi Kevin, I am having the same issue and struggling for the past few days
> without any luck, appreciate if you can point me in the right direction
>
> Thanks and Best Regards
>
>
>
>



-- 
Best regards, Ruslan.