[rt-users] Where is the message stored when resolving a ticket?

[Kevin Falcone]

On Wed, Apr 13, 2011 at 10:06:06AM +0100, Colin wrote:
> On Tue, Apr 12, 2011 at 8:11 PM, Kevin Falcone
> <falcone at bestpractical.com> wrote:
> [snip]
> > Since you mention RTIR, it is worth mentioning that depending on what
> > ticket you resolved, there are scripts to manage Status and
> > relationships between tickets and it may affect where the message was
> > recorded.  You don't say if you resolved an Incident Report, Incident
> > or Investigation.
> 
> Thanks Kevin.
> I resolved a normal Incident.
> Where could I check what these scripts to manage Status?

Sounds like you want to start with lib/RT/IR/DocIndex.pod and read
through to the Resolving an Incident section

-kevin
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