[rt-users] Where is the message stored when resolving a ticket?

[Colin]

On Wed, Apr 13, 2011 at 2:46 PM, Kevin Falcone
<falcone at bestpractical.com> wrote:
> Sounds like you want to start with lib/RT/IR/DocIndex.pod and read
> through to the Resolving an Incident section

I've read through it and I've resolved Incidents with  the Update
Status Type set to Comments or Response and neither one records the
message in ticket Display page.
Could be this a configuration issue in RTIR?
Thanks again.

Cheers,
Colin