[rt-users] Changing ticket owner

[Houcem HACHICHA]

On Thu, Apr 14, 2011 at 5:10 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Thu, Apr 14, 2011 at 02:49:44PM +0100, Houcem HACHICHA wrote:
> >    Hi. I read from RT's wiki that some rights are needed for an RT user
> to change the owner of a
> >    ticket (ownTicket, modifyTicket, etc). However, unless I grant the
> SuperUser right, RT doesn't
> >    let my users change a ticket's owner.
> >    I have tried to grant all rights but SuperUser to a user and still
> nothing.
> >    Any idea how to solve this?
>
> You can Take or Steal a ticket and then reassign it
> You may need to grant those rights also.
> SuperUser is not required to change an owner.
>
> If this does not work, you need to explain what "doesn't let" and
> "still nothing" mean.
>
>
Thanks Kevin, I granted some "additional permissions" to my SuperUser and
"it worked" :)



> -kevin


-- 
*Regads,
Houcem*
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