[rt-users] rt-mailcommand

[Albert Shih]

 Le 18/04/2011 à 09:58:24-0700, Kenneth Crocker a écrit
Thanks...but

> Try creating different Templates that do NOT show that info and use those
> templates for the Queues where you are using CommandByMail. If you are using
> CBM for all your Queues, then just modify the templates to show the info you
> want.

I'm not sure I known how to do that....(no...I don't knwon)...

If I create a template who need the body of the mail, but not the CBM
lines, in the template (standard) I have this : 

	{$Transaction->Content()}

but in this they are the CBM too. Of course I can do something like "grep
-v" (event I don't known how to do that in perl/RT...) but that's not very
good because I need to do that for all CBM. And...if the CBM already parse
the content he known what to do....

Regards.

JAS
-- 
Albert SHIH
DIO batiment 15
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