[rt-users] rt-mailcommand

Kenneth Crocker kfcrocker at lbl.gov
Mon Apr 18 12:58:24 EDT 2011


Albert,

Try creating different Templates that do NOT show that info and use those
templates for the Queues where you are using CommandByMail. If you are using
CBM for all your Queues, then just modify the templates to show the info you
want.

Kenn
LBNL

On Mon, Apr 18, 2011 at 6:57 AM, Albert Shih <Albert.Shih at obspm.fr> wrote:

> Hi all
>
> Not very important thing but....
>
> When I using RT-Extension-CommandByMail is they're any way to drop the
> command in the mail ? I mean when I send a ticket and add those commands, I
> don't think it's useful for the requestor.
>
> Regards.
>
> JAS
> --
> Albert SHIH
> DIO batiment 15
> Observatoire de Paris Meudon
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> Téléphone : 01 45 07 76 26/06 86 69 95 71
> Heure local/Local time:
> lun 18 avr 2011 15:56:38 CEST
>
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