[rt-users] External (non-LDAP/database) users management

[Giuseppe Sollazzo]

Hi all,
I'd like to hear some experiences about managing external users that are 
not in our Directory.

Sometimes we have users who open support tickets by sending a mail with 
external (gmail/hotmail/...) e-mail addresses (e.g. if there are 
problems with their corporate e-mail).

Now, assuming we don't want to grant "Everyone" rights to create tickets 
to avoid possible DoS/Spam issues, we'd still like to have the 
possibility of going through these requests.

An option might be to use fetchmail/procmail to move all non-corporate 
domains to a "quarantine" e-mail address that is not automatically 
imported in the queue. We are protected using MailScanner and this might 
be enough to trust all incoming mail to be genuine, but if anyone's got 
some experience on this and maybe found a different solution I'd like to 
hear about it.

Thanks,
Giuseppe

-- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583