[rt-users] RT-Users Digest, Vol 85, Issue 66

[Joe Vermeulen]

I am not sure if that is your exact Plugins config line but it should be:

Set(@Plugins,qw(RT::Extension::ExtractCustomFieldValues));

If there is more than one extension being loaded can you post the full
exact line.  Also as Ruslan pointed out there should only be one
Set(@Plugins    line.

> Message: 2
> Date: Wed, 20 Apr 2011 08:45:44 -0400
> From: Mike Johnson <mike.johnson at nosm.ca>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] can't locate XXX
> Message-ID: <BANLkTikXjzrYJF=3U+kW7Z+G9KU294dOqg at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
>
> The Set(@Plugins line was the problem... I had a spelling mistake.
>
> Now I'm seeing a different error
>
> [Wed Apr 20 08:20:25 2011] [error] Can't call method "require" without a
> package or object reference at /opt/rt3/bin/../lib/RT.pm line
> 670.\nCompilation failed in require at (eval 2) line 1.\n
> [Wed Apr 20 08:20:25 2011] [error] Can't load Perl file: /opt/rt3/bin/
> webmux.pl for server myserver.mydomain.com:0, exiting...
> By looking at the code in RT.pm, and my very limited Perl knowledge... it
> seems when it's reading through trying to find all the Plugins defined in
> the RT_SiteConfig.pm it hiccups on the newly corrected Set(@Plugins...);
> line for ExtractCustomFieldValues.
>
> My Set line is as follows:
>
> Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues));
>
> As indicated on the wiki page for ExtractCustomFieldValues.
>
> I'm trying to figure out exactly what the Set(@Plugins line means(till now,
> I've simply used what was posted on the wiki, without understanding what
> each piece of the config line actually means...) but I'm having a hard time
> googling/searching wiki or rt-users for that information.
>
> This page http://requesttracker.wikia.com/wiki/SiteConfig tells you a little
> bit of the Plugins line, but doesn't define what it means.  I'm assuming I'd
> inherently know this if I knew more about Perl itself...
>
>
>
> On Wed, Apr 20, 2011 at 1:17 AM, Ruslan Zakirov <ruz at bestpractical.com>wrote:
>
>> On Tue, Apr 19, 2011 at 9:29 PM, Mike Johnson <mike.johnson at nosm.ca>
>> wrote:
>> > When the apache error_log shows an error stating it can't locate a given
>> .pm
>> > file in @INC what are my steps to resolve this?
>> >
>> > Specifically, when I insert the line
>> >
>> > Set(@Plugins,qw(... RT::Extension::ExtractCustomFieldValues));
>> >
>> > into my site config, apache won't start up and complains it cannot find
>> the
>> > ExtractCustomFieldValues.pm
>> >
>> > I searched the lists, and some have said the path to the pm is not in the
>> > @INC environment variable and to move the .pm to a place that is.  In the
>> > error it lists the @INC variable, and /opt/rt3/local/lib or /opt/rt3/lib
>> > exist in it
>>
>> In 3.8 @INC should be
>>
>> rt3/local/lib
>> rt3/local/plugins/X/lib
>> rt3/local/plugins/Y/lib
>> rt3/local/plugins/Z/lib
>> rt3/lib
>>
>> If you have set @Plugins to (X Y Z) in the config, but ...
>>
>> * ..., but only some plugins' paths are in the @INC - check config for
>> double Set(@Plugins, ...)
>> * ..., but only some plugins' paths are in the @INC - check above and
>> check permissions on dirs
>> * ..., but none of rt3/local/plugins/.../lib is in the @INC - check
>> above, may be you have earlier 3.8.x release with a bug, upgrade to
>> the latest
>>
>> > , so I attempted to move the .pm in question to one of those
>> > areas with no luck...
>> > Strikes me as odd that I'd have to move this considering I've installed 2
>> > other extensions prior to this one that fired up with out any issues...
>>
>> 100% there is no need in moving files around. Pretty good chances to
>> break things further or complicate future upgrades.
>>
>> > Anyone give me a few steps to troubleshoot or try out?
>> >
>> > Thanks!
>> > Mike.
>>
>> --
>> Best regards, Ruslan.
>>
>
>
>
> --
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca
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> ------------------------------
>



-- 
Joe Vermeulen
Lakehead University Desktop Support
Technology Services Centre
Phone: 807-346-7778
Site:  helpdesk.lakeheadu.ca