[rt-users] Is a time zone user preference available?

[Ruslan Zakirov]

Hello,

Do you use mod_perl? Try "SetHandler modperl" instead of "SetHandler
perl-script" in apache's config. Don't forget to stop/start the
server.

On Thu, Apr 21, 2011 at 12:14 AM, Eli Guzman <eguzman at cvimellesgriot.com> wrote:
> ----Original Message----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
> Falcone Sent: Wednesday, April 20, 2011 2:01 PM To:
> rt-users at lists.bestpractical.com Subject: Re: [rt-users] Is a time zone
> user preference available?
>
>> On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote:
>>>>> There's no need for elaborate schemes. Timezone, along with
>>>>> language, is on the user About Me page.
>>>>>
>>>>> Thomas
>>>>
>>>> Hey Thomas,
>>>>
>>>> Thanks a bunch, somehow I missed that ;).
>>>>
>>>> Eli
>>>
>>> Not sure how common this issue is, but I have changed the 'About Me'
>>> timezone preferences, however the change isn't reflected on the
>>> interface. See images below:
>>>
>>> http://min.us/mDnN4uxnfqIBg#1
>>
>> You've neglected to say:
>>
>> What you set it to in About Me.
>> What time you expect to see.
>>
>> I see something roughly 2 hours behind the current time, so assume it
>> is showing in Mountain time
>>
>> -kevin
>>
>>> I had the $Timezone variable in RT_SiteConfig.pm set to the
>>> following: Set($Timezone , 'US/Mountain'); but I commented this out
>>> (restarted httpd services)to see if there was any change to the
>>> interface, but nothing so far. Time is being synched via NTPD/system
>>> clock is not currently set to UTC/and system TZ is set to Denver TZ
>>> (-0700 GMT). Could I be missing something obvious here?
>>>
>>> Thanks for any insights!
>>>
>>> Regards,
>>> Eli
>
> Hey Kevin,
>
> Yes you are correct, it is showing that it is currently set Mountain TZ
> (which was what the RT_SiteConfig was set to), and I went ahead and
> changed the preference under the about me section to 'Europe/London
> +0100', but for some reason the change has not taken effect.
>
> Just not sure as to why, could this perhaps be related to the database
> itself? Currently MySQL should be getting TZ data from the OS itself,
> but I believe I can hard-set it in the my.ini file, not sure if this is
> the preferred method for RT/or to be honest if it should matter if the
> DB should be set to a specific TZ.
>
> Regards,
> Eli
>



-- 
Best regards, Ruslan.