[rt-users] Is a time zone user preference available?

[Eli Guzman]

----Original Message----
From: ruslan.zakirov at gmail.com [mailto:ruslan.zakirov at gmail.com] On
Behalf Of Ruslan Zakirov Sent: Wednesday, April 20, 2011 7:43 PM
To: Eli Guzman
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Is a time zone user preference available?

> Hello,
> 
> Do you use mod_perl? Try "SetHandler modperl" instead of "SetHandler
> perl-script" in apache's config. Don't forget to stop/start the
> server.  
> 
> On Thu, Apr 21, 2011 at 12:14 AM, Eli Guzman
> <eguzman at cvimellesgriot.com> wrote: 
>> ----Original Message----
>> From: rt-users-bounces at lists.bestpractical.com
>> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
>> Falcone Sent: Wednesday, April 20, 2011 2:01 PM To:
>> rt-users at lists.bestpractical.com Subject: Re: [rt-users] Is a time
>> zone user preference available?
>> 
>>> On Wed, Apr 20, 2011 at 01:25:41PM -0600, Eli Guzman wrote:
>>>>>> There's no need for elaborate schemes. Timezone, along with
>>>>>> language, is on the user About Me page.
>>>>>> 
>>>>>> Thomas
>>>>> 
>>>>> Hey Thomas,
>>>>> 
>>>>> Thanks a bunch, somehow I missed that ;).
>>>>> 
>>>>> Eli
>>>> 
>>>> Not sure how common this issue is, but I have changed the 'About
>>>> Me' timezone preferences, however the change isn't reflected on
>>>> the interface. See images below: 
>>>> 
>>>> http://min.us/mDnN4uxnfqIBg#1
>>> 
>>> You've neglected to say:
>>> 
>>> What you set it to in About Me.
>>> What time you expect to see.
>>> 
>>> I see something roughly 2 hours behind the current time, so assume
>>> it is showing in Mountain time 
>>> 
>>> -kevin
>>> 
>>>> I had the $Timezone variable in RT_SiteConfig.pm set to the
>>>> following: Set($Timezone , 'US/Mountain'); but I commented this out
>>>> (restarted httpd services)to see if there was any change to the
>>>> interface, but nothing so far. Time is being synched via
>>>> NTPD/system clock is not currently set to UTC/and system TZ is set
>>>> to Denver TZ (-0700 GMT). Could I be missing something obvious
>>>> here? 
>>>> 
>>>> Thanks for any insights!
>>>> 
>>>> Regards,
>>>> Eli
>> 
>> Hey Kevin,
>> 
>> Yes you are correct, it is showing that it is currently set Mountain
>> TZ (which was what the RT_SiteConfig was set to), and I went ahead
>> and changed the preference under the about me section to
>> 'Europe/London +0100', but for some reason the change has not taken
>> effect. 
>> 
>> Just not sure as to why, could this perhaps be related to the
>> database itself? Currently MySQL should be getting TZ data from the
>> OS itself, but I believe I can hard-set it in the my.ini file, not
>> sure if this is the preferred method for RT/or to be honest if it
>> should matter if the DB should be set to a specific TZ.
>> 
>> Regards,
>> Eli

Hey Ruslan,

I can give that a try and let you know if it fixes the issue; thanks for
the input.

Regards,
Eli