[rt-users] New ticket and attachment problem

[Patrick Fish]

This did the trick. Thanks, Kenn!

Patrick


From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Monday, April 25, 2011 9:24 AM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] New ticket and attachment problem

Patrick,

Is the "RT-Attach-Message: yes" command in the template?

Kenn
LBNL
On Sun, Apr 24, 2011 at 11:13 PM, Patrick Fish <pofish at ucdavis.edu<mailto:pofish at ucdavis.edu>> wrote:
Hello,

We're using 3.8.10 and I'm trying to troubleshoot a problem that occurs when we create a new ticket within RT. Everything appears fine within RT, but it seems like RT only sends out the "AutoReply" scrip and doesn't send an actual email that contains the attachment to the requestor we specify in RT.

Can this behavior be changed?

Thanks,
Patrick

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110425/4fd1d203/attachment.htm>