[rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for

[Mike Johnson]

I agree with Raphael on this one,

The error you are seeing is basically saying it cannot find the user based
on the searching parameters you used. A useful troubleshooting tool for this
would be an LDAP Browser(I used Softerra's). The browser allows you to test
your Base DN. My gut feeling is your Base DN is wrong.

Good luck!
Mike.

2011/4/26 Raphaël MOUNEYRES <raphael.mouneyres at sagemcom.com>

>
> Hello, the LDAP answer is clear : "User not found"
>
> in your config you search in this Base: ou=User,dc=xxx,dc=xxx,dc=local
> are you sure the xxx.xxx.local domain exist in your AD configuration ? or
> did you change company values to hide from the list ?
> it looks like you don't have the good parameters between RT and your AD
> config so you can match and find the USER
>
> Raphaël
>
>
>
>
>   *"john s." <fireskyer at gmx.de>*
> Envoyé par : rt-users-bounces at lists.bestpractical.com
>
> 26/04/2011 10:44
>    A
>  rt-users at lists.bestpractical.com
>  cc
>   Objet
> Re: [rt-users] RT-Authen-ExternalAuth-0.08 which packages i need for
>
>
>
>
>
> Turn your RT debug logging on and check that log to see what it's doing.#
>
> Hello mike the rt.log says the following:
>
> username: USER , service: My_LDAP
>
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:274)pr
> 26 06:58:11 2011] [debug]: LDAP Search ===  Base:
> ou=User,dc=xxx,dc=xxx,dc=local == Filter:
> (&(ObjectClass=*)(sAMAccountName=User)) == Attrs: cn,sAMAccountName
>
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:304)
> [Tue Apr 26 06:58:11 2011] [debug]: User Check Failed :: ( My_LDAP ) USER
> User not found
>
> (/opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:318)
>
>
> So sth goes awry
>
> Any further  hints,clues or advices would be helpfully
>
>
> best regards john s.
>
>
> --
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-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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