[rt-users] newbie question on email notifications

[Yan Seiner]

Can I get the idiot's condensed version of email notifications?

I have an installtion of RT.  Most of my users are sporadic users; they
may get a ticket once a week or so.

I need to set up email notifications when something happens to a ticket
with their name on it.

For example:

when a ticket gets created with them as the owner
when a ticket on which they are cc: gets a comemnt

For now that's the big ones.  How do I that?

Thanks,

--Yan


-- 
If you have eight hours to chop down a tree
spend six sharpening your axe.
--Abraham Lincoln