[rt-users] newbie question on email notifications

[Michael Steen]

Custom scrips will do the job.

http://requesttracker.wikia.com/wiki/ManualScrips

On Fri, Apr 29, 2011 at 1:03 PM, Yan Seiner <yan at seiner.com> wrote:

> Can I get the idiot's condensed version of email notifications?
>
> I have an installtion of RT.  Most of my users are sporadic users; they
> may get a ticket once a week or so.
>
> I need to set up email notifications when something happens to a ticket
> with their name on it.
>
> For example:
>
> when a ticket gets created with them as the owner
> when a ticket on which they are cc: gets a comemnt
>
> For now that's the big ones.  How do I that?
>
> Thanks,
>
> --Yan
>
>
> --
> If you have eight hours to chop down a tree
> spend six sharpening your axe.
> --Abraham Lincoln
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110429/4efed619/attachment.htm>