[rt-users] Create ticket template ?

[ktm at rice.edu]

On Fri, Apr 29, 2011 at 11:29:13PM +0200, Albert Shih wrote:
> Hi all.
> 
> Can I create something like a template of set of ticket ? 
> 
> Let me explain For exemple : 
> 
> 	I want to have some coffe in the office ;-)
> 
> For doing that I need create: 
> 
> 	One ticket --> Need coffe in the office
> 
> 		--> depend on --> Buy some coffe
> 		--> depend on --> have some water in the office
> 		--> depend on --> buy some plastic cup
> 		--> depend on --> buy some suggar
> 
> 
> Because each time is the same problem I like to have some method to create
> automatically those 5 tickets. Not only to save time but more important :
> not to forget something. 
> 
> Is that possible ? 
> 
> Regards.
> 
> 
> -- 
> Albert SHIH
> DIO batiment 15
> Observatoire de Paris Meudon
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> Téléphone : 01 45 07 76 26/06 86 69 95 71
> Heure local/Local time:
> ven 29 avr 2011 23:24:10 CEST
> 

Maybe something like this would work for you:

http://requesttracker.wikia.com/wiki/WorkFlow

Cheers,
Ken