[rt-users] Create ticket template ?

[Ruslan Zakirov]

Hi,

UI -> Tools -> Offline ->

===Create-Ticket: PROJ
Queue: General
Subject: coffe in the office

===Create-Ticket: ticket1
Queue: General
Subject: Beans
DependedOnBy: PROJ

===Create-Ticket: ticket2
Queue: General
Subject: Water
DependedOnBy: PROJ

Submit.

On Sat, Apr 30, 2011 at 1:29 AM, Albert Shih <Albert.Shih at obspm.fr> wrote:
> Hi all.
>
> Can I create something like a template of set of ticket ?
>
> Let me explain For exemple :
>
>        I want to have some coffe in the office ;-)
>
> For doing that I need create:
>
>        One ticket --> Need coffe in the office
>
>                --> depend on --> Buy some coffe
>                --> depend on --> have some water in the office
>                --> depend on --> buy some plastic cup
>                --> depend on --> buy some suggar
>
>
> Because each time is the same problem I like to have some method to create
> automatically those 5 tickets. Not only to save time but more important :
> not to forget something.
>
> Is that possible ?
>
> Regards.
>
>
> --
> Albert SHIH
> DIO batiment 15
> Observatoire de Paris Meudon
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> Téléphone : 01 45 07 76 26/06 86 69 95 71
> Heure local/Local time:
> ven 29 avr 2011 23:24:10 CEST
>



-- 
Best regards, Ruslan.