[rt-users] "Message body not shown because it is too large."

[Kenneth Crocker]

Ginger,

Easy to fix. Your "Ticket Display" size is set too low for that particular
ticket. Each user has the ability to set higher limits in their
"Preferences". It is the "Maximum inline message length". Mine is set to
100000. If you get a lot of these, you might want to consider upping the
default size in your RT_SiteConfig.pm file.

Kenn
LBNL

On Fri, Jul 29, 2011 at 8:01 AM, Ginger K <
keith.macpherson at gingermonkey.co.uk> wrote:

>
> Forgive my late intrusion on this conversation.
>
>
> Sullivan, Rob wrote:
> >
> > I'm seeing some unusual behavior on an RT 3.8.9 system just upgraded
> > from 3.6.6.  It has to do with pasting text from Outlook or Word into a
> > ticket, and results are different from browser to browser.  Results seem
> > to be the same regardless of whether we are using rich or plain text
> > formatting.
> >
> > [snip]
> >
>
> I was going nuts with the same issue. Investigating it further, I found the
> comment stored in the Contents field in the Attachments table--the
> attachment is identified by the second number in the "Download (untitled)"
> link. Paste from an Office application includes the xml style sheet that
> Microsoft Office apps add to html pages. It's pretty much the same content
> seen in a simple html page when Word is HTML editor.
>
> The dangerous route is to update the field with the expected contents while
> also updating the Content-Length item in the Headers field. It's a PITA to
> put it mildly. I now paste with great caution if the source is a Microsoft
> application.
>
> Hope this sheds some light on the question. Not sure what can be done to
> remove the extraneous content though.
>
> Keith
> --
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>
>
> --------
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