[rt-users] Submitting tickets via emai is causing rt-server.fcgi to hang

Charlie Garrison garrison at zeta.org.au
Tue Aug 2 10:57:54 EDT 2011

Good morning,

On 2/08/11 at 9:50 AM -0400, Thomas Sibley 
<trs at bestpractical.com> wrote:

>On 08/02/2011 08:39 AM, Charlie Garrison wrote:
>>After doing more testing it appears that multi-part messages (or
>>messages with attachements) are causing the RT processes to hang. Can
>>anyone think of a reason for that, or how I can troubleshoot it?
>Are there any other log messages?  Can you capture a multipart message
>that causes it consistently?

There are no other log messages. Here are the log messages 
associated with the last test:

[Wed Aug 03 00:31:44 2011] [error] [client] 
FastCGI: incomplete headers (0 bytes) received from server "/usr/local/rt4/sbin/rt-server.fcgi"
[Wed Aug 03 00:31:44 2011] [error] [client] 
FastCGI: server "/usr/local/rt4/sbin/rt-server.fcgi" stderr: 
[Tue Aug  2 14:31:44 2011] [error]: Couldn't find sender's 
address (/usr/local/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
[Wed Aug 03 00:31:44 2011] [error] [client] 
FastCGI: server "/usr/local/rt4/sbin/rt-server.fcgi" stderr: 
[Tue Aug  2 14:31:44 2011] [error]: Could not record email: 
Could not load a valid user (/usr/local/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)

And I've included (below) a copy of the message I just sent to 
RT. (I tried sending it as an attachment but it bounced.)

If I send that same message as plain-text it makes it through 
and creates a ticket.


    Ꮚ Charlie Garrison ♊ <garrison at zeta.org.au>

O< ascii ribbon campaign - stop html mail - www.asciiribbon.org
〠  http://www.ietf.org/rfc/rfc1855.txt

===== Copy of test message =====
From: Charlie Garrison <garrison at zeta.org.au>
Content-Type: multipart/alternative;
X-Smtp-Server: mail.garrison.com.au
Subject: Multi-part test
X-Universally-Unique-Identifier: 44cc0d4f-9163-4758-9839-6076e27ed1f6
Date: Wed, 3 Aug 2011 00:29:27 +1000
Message-Id: <3A76CDFC-FD35-47F0-A5F5-F0F59921EBCA at zeta.org.au>
To: wo at abn.org.au
Mime-Version: 1.0 (Apple Message framework v1244.3)

Content-Transfer-Encoding: 7bit
Content-Type: text/plain;

This is a multi-part test of creating a ticket via email.


Content-Transfer-Encoding: 7bit
Content-Type: text/html;

<html><head></head><body style="word-wrap: break-word; 
-webkit-nbsp-mode: space; -webkit-line-break: after-white-space; 
">This is a <b>multi-part test</b> of creating a ticket via email.<br><br>Charlie<br></body></html>

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