[rt-users] RT 4.0.1 Custom Field -> Wikitext box not saving all data.

Scott sthild at gmail.com
Wed Aug 3 14:14:35 EDT 2011

On 07/27/2011 05:49 PM, Scott wrote:
> On 07/27/2011 05:43 PM, Kevin Falcone wrote:
>> On Wed, Jul 27, 2011 at 05:37:27PM -0500, Scott wrote:
>>>     I logged in to rt with the other users' browser (on their pc) and was able to
>>>     to add several lines of text.  I then asked another power user to try to add
>>>     a line of data and she was able as well (all the lines were preserved).  So
>>>     there definitely a acl type issue going on here.  Is there a new right I need to
>>>     add?
>> What rights do they have and how are they assigned?
>> SeeCustomField/ModifyCustomField granted on the CustomField to a group
>> that the user was in (and the user's only other rights were ShowTicket
>> and CreateTicket on that single queue).
>> I went with a very trivial configuration, the hard part is likely to
>> be understanding your rights configuration
> If I click on the CF and then groups and add those rights to everyone, 
> would that
> help test the issue?

  Just to follow up, I did get this working.  I went into the Custom 
Fields->"Field Name"->Group Rights
and clicked the all rights on each tab (General, Staff, Administrators) 
for Privileged users.

>> -kevin
>> --------
>> 2011 Training:http://bestpractical.com/services/training.html

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