[rt-users] Question about RT4 Articles

[Joy Dragon]

Oh cool, I haven't noticed
Thanks!

Joy Dragon unki no ryoushi



On Wed, Aug 3, 2011 at 6:39 PM, Kevin Falcone <falcone at bestpractical.com> wrote:
> On Wed, Aug 03, 2011 at 05:02:45PM -0400, Joy Dragon wrote:
>> I'm trying to implement Articles in my installation of RT4
>> I've already set up the name, summary and also set up a Custom Field
>> for that Class.
>> But when I include that article in my reply to the ticket it comes
>> with a weird format
>> I just want to set up a normal stock answers database, but the normal
>> display comes like:
>>
>> #Article Number: Article Title
>> -----------------------------------------
>> Article Summary
>> CF Name:
>> -----------------------------------------
>> CF Description
>>
>> How can I change this so I can simply get the content of the
>> Article... or actually just the content of the custom fields attached
>> to that Article?
>>
>> Thanks in advance
>
> If you visit the Class modify page, you'll find some checkboxes to
> control that behavior
>
> -kevin
>
>
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