[rt-users] Question about RT4 Articles

Kevin Falcone falcone at bestpractical.com
Wed Aug 3 18:39:20 EDT 2011

On Wed, Aug 03, 2011 at 05:02:45PM -0400, Joy Dragon wrote:
> I'm trying to implement Articles in my installation of RT4
> I've already set up the name, summary and also set up a Custom Field
> for that Class.
> But when I include that article in my reply to the ticket it comes
> with a weird format
> I just want to set up a normal stock answers database, but the normal
> display comes like:
> #Article Number: Article Title
> -----------------------------------------
> Article Summary
> CF Name:
> -----------------------------------------
> CF Description
> How can I change this so I can simply get the content of the
> Article... or actually just the content of the custom fields attached
> to that Article?
> Thanks in advance

If you visit the Class modify page, you'll find some checkboxes to
control that behavior

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