[rt-users] Restricting to one attachment per ticket

Thomas Sibley trs at bestpractical.com
Wed Aug 3 21:32:14 EDT 2011


Todd makes good points about the difficulty of this, but the suggestion
to count based on non-null filenames probably wouldn't work in reality.
 Many folks have images, vcards, etc automatically attached to their
outgoing email for branding purposes.  Sometimes these images are inline
and don't have a filename, but just as often they _do_ have a filename,
which RT dutifully records.  One correspondence with such a signature,
and there goes your file upload limit.

I'd wager that there are better ways to attack your problem.


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