[rt-users] Convert Other Ticketing System DB to RT?

Kenneth Crocker kfcrocker at lbl.gov
Thu Aug 4 20:08:39 EDT 2011


Several years ago we needed to convert some tickets from a "home" ticket
system to RT. We did it via a perl program using the API. I'd have to search
some of my old archives to find it, if you are interested.


On Thu, Aug 4, 2011 at 3:12 PM, Michael Steen <michael.steen at livetext.com>wrote:

> All,
> I am wondering if anyone has successfully converted a database from another
> ticketing system to RT.  I found a thread from 2008 about OTRS (
> http://www.gossamer-threads.com/lists/rt/users/81165) in which Jesse said
> that most people abandon their former ticketing systems to start fresh with
> RT.
> In my case, I have about 1200 tickets that I would like to save currently
> living in a Support Center ticketing system by Quality Unit.  If anyone has
> had success in converting a DB, and/or if there is any existing
> documentation I haven't found, please let me know.  Also, if anyone has met
> with failure attempting to do something like this, I would appreciate your
> feedback, as well.  I'd like to avoid wasted effort if it's not worth it in
> the long run.
> Thanks,
> Mike
> --------
> 2011 Training: http://bestpractical.com/services/training.html
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110804/419e0567/attachment.htm>

More information about the rt-users mailing list