[rt-users] Convert Other Ticketing System DB to RT?

Michael Steen michael.steen at livetext.com
Thu Aug 4 20:17:58 EDT 2011


Anything that you can find would be appreciated.



On Thu, Aug 4, 2011 at 7:08 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:

> Michael,
> Several years ago we needed to convert some tickets from a "home" ticket
> system to RT. We did it via a perl program using the API. I'd have to search
> some of my old archives to find it, if you are interested.
> Kenn
> On Thu, Aug 4, 2011 at 3:12 PM, Michael Steen <michael.steen at livetext.com>wrote:
>> All,
>> I am wondering if anyone has successfully converted a database from
>> another ticketing system to RT.  I found a thread from 2008 about OTRS (
>> http://www.gossamer-threads.com/lists/rt/users/81165) in which Jesse said
>> that most people abandon their former ticketing systems to start fresh with
>> RT.
>> In my case, I have about 1200 tickets that I would like to save currently
>> living in a Support Center ticketing system by Quality Unit.  If anyone has
>> had success in converting a DB, and/or if there is any existing
>> documentation I haven't found, please let me know.  Also, if anyone has met
>> with failure attempting to do something like this, I would appreciate your
>> feedback, as well.  I'd like to avoid wasted effort if it's not worth it in
>> the long run.
>> Thanks,
>> Mike
>> --------
>> 2011 Training: http://bestpractical.com/services/training.html
> --------
> 2011 Training: http://bestpractical.com/services/training.html
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