[rt-users] Convert Other Ticketing System DB to RT?

[Mark Jenks]

We just left the old one behind for reference in case we needed it, and moved over all active tickets to the new system.

-Mark

From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Michael Steen
Sent: Thursday, August 04, 2011 7:29 PM
To: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Convert Other Ticketing System DB to RT?

Kenn,

Anything that you can find would be appreciated.

Thanks,

Mike
On Thu, Aug 4, 2011 at 7:08 PM, Kenneth Crocker <kfcrocker at lbl.gov<mailto:kfcrocker at lbl.gov>> wrote:
Michael,

Several years ago we needed to convert some tickets from a "home" ticket system to RT. We did it via a perl program using the API. I'd have to search some of my old archives to find it, if you are interested.

Kenn
LBNL
On Thu, Aug 4, 2011 at 3:12 PM, Michael Steen <michael.steen at livetext.com<mailto:michael.steen at livetext.com>> wrote:
All,

I am wondering if anyone has successfully converted a database from another ticketing system to RT.  I found a thread from 2008 about OTRS (http://www.gossamer-threads.com/lists/rt/users/81165) in which Jesse said that most people abandon their former ticketing systems to start fresh with RT.

In my case, I have about 1200 tickets that I would like to save currently living in a Support Center ticketing system by Quality Unit.  If anyone has had success in converting a DB, and/or if there is any existing documentation I haven't found, please let me know.  Also, if anyone has met with failure attempting to do something like this, I would appreciate your feedback, as well.  I'd like to avoid wasted effort if it's not worth it in the long run.

Thanks,

Mike

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