[rt-users] Broken mime type text/html inline e-mail visualization

[Thomas Sibley]

On 08/05/2011 10:17 AM, Luca Villani wrote:
> OK, inline visualization looks like Schermata1.png, and when we click on 
> "Download" visualization looks like Schermata2.png.

Ah, much more clear.   For security, RT only allows certain HTML when
displaying content inline with the ticket history.  What you're seeing
is that RT has stripped the tables from your message for inline display.
 There are answers in the list archives and maybe the wiki for how to
modify ScrubHTML to allow tables inline, although that code has changed
a little from 3.8 → 4.0.

Thomas