[rt-users] wiki update request: QuickResolveandQuickReject (for rt4)

Kevin Falcone falcone at bestpractical.com
Fri Aug 5 14:47:22 EDT 2011

On Fri, Aug 05, 2011 at 11:33:12AM -0700, Ben Poliakoff wrote:
> Hi All,
> We had a flawless upgrade from 3.8.8 to 4.0.1 this week (thanks to
> BestPractial and the Debian package maintainers).
> Some of our users have requested the QuickResolveandQuickReject
> addition:
>     http://requesttracker.wikia.com/wiki/QuickResolveandQuickReject
> Has anyone sorted out what needs to change to make this work with rt4?

You can do both of those with the included Lifecycles functionality.

Read about it in RT_Config.pm and copy your lifecycles over to
RT_SiteConfig.pm to add the new transitions

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