[rt-users] Submitting tickets via emai is causing rt-server.fcgi to hang

[Thomas Sibley]

Please keep messages on the list so people can find resolutions later.

On 08/07/2011 05:55 AM, Charlie Garrison wrote:
> Thanks for looking at the problem. I've continued my troubleshooting,
> and today I found the culprit. There was a scrip which was spinning
> (while loop). I disabled that and everything is working fine.
> 
> I didn't investigate why that scrip wasn't working since it's not needed
> any longer anyway. (I saw it contained a while loop and considered it a
> suspect.)

I'm glad you found the problem, and that it wasn't an issue with RT itself.

Thomas