[rt-users] Saved Search with more information

[Gerard FENELON]

I am not sure but you might be looking for ColumnMap
Gerard

On 2011-08-05 17:43, Scott Benson wrote:
> No update on this?
>
> -- 
> Scott Benson
> A1 Networks
> (707)570-2021 x203
>
>
> On 8/2/11 2:13 PM, Scott Benson wrote:
>> Is it possible to get custom information inside the "Query Builder"?  
>> We are trying to get "time worked" based on transactions between a 
>> time frame to show in a custom search.  Basically we want to have a 
>> page for clients to log in with their user/pass and see a page that 
>> shows,  tickets with time added between 2011-07-01 and 2011-07-31, 
>> and run a sum on the time.  We have a query that works, but it 
>> requires joining Tickets and Transactions, and selecting information 
>> from the Transactions database.  Does anyone know of a way that this 
>> can be accomplished.  Thanks in advance.