[rt-users] Saved Search with more information

Scott Benson sbenson at a-1networks.com
Fri Aug 5 11:43:01 EDT 2011

No update on this?

Scott Benson
A1 Networks
(707)570-2021 x203

On 8/2/11 2:13 PM, Scott Benson wrote:
> Is it possible to get custom information inside the "Query Builder"?  
> We are trying to get "time worked" based on transactions between a 
> time frame to show in a custom search.  Basically we want to have a 
> page for clients to log in with their user/pass and see a page that 
> shows,  tickets with time added between 2011-07-01 and 2011-07-31, and 
> run a sum on the time.  We have a query that works, but it requires 
> joining Tickets and Transactions, and selecting information from the 
> Transactions database.  Does anyone know of a way that this can be 
> accomplished.  Thanks in advance.

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