[rt-users] Quicksearch and QuickCreate queries deleted - how to get them back?

Gunnar Gorges gunnar.gorges at zmaw.de
Tue Aug 9 06:23:18 EDT 2011

On 09.08.11 12:14, Garry Booth wrote:
> On 9 Aug 2011, at 11:07, Gunnar Gorges wrote:
>> Hi everyone,
>> I just noticed that Quicksearch and QuickCreate queries are missing from
>> the available searches in the RT at a glance customization page. My
>> guess is that they got deleted by accident - however:
>> Does anyone know how to get them back to the list of available searches?
>> So far I was not able to find the place where to reintegrate them.
>> Resetting the RT at a glance also does not help, the list of available
>> searches remains the same.
>> Help is greatly appreciated.
>> Thanks in advance,
>> Gunnar
> Hi Gunnar
> If I understand you correctly, you need to look at your RT_SiteConfig.pm
> You should have a line like this
> Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards)]);

Thanks, Garry that did the trick!

I recently installed TicketLocking and introduced the HomepageComponent 
option to our SiteConfig in that context. Since I only included 
'MyLocks' and left out the rest everything was screwed up. Did not 
notice until I created a new user today...


Thanks for saving my day!

Gunnar Gorges
Central IT Services - ZMAW
Mail: gunnar.gorges at zmaw.de
Tel.: +49 (0)40 41173 220

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