[rt-users] Template Question

Kevin Falcone falcone at bestpractical.com
Tue Aug 9 17:13:41 EDT 2011

On Tue, Aug 09, 2011 at 12:03:05PM -0700, Kenneth Crocker wrote:
>    Silly question from someone who has used RT for so many years. I have noticed that the ticket
>    comments that I put into a template for an email doesn't wrap or wraps waaaaaaaay out there.
>    What can I do to make it wrap within, lets say, 60 characters?

Hit return when editing, rather than letting it wrap at the edge of
the box.  There are configuration options to change that on ticket
update/create but not on Template editing.

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