[rt-users] Template Question

[Kenneth Crocker]

Kevin,

This is the code in the template:

Resolution Comment:
{$Ticket->FirstCustomFieldValue('Resolution Description');}

The Custom Field type is "Fill in one wiki text".

When I'm typing in that Custom Field, I don't usually hit return in the
middle of a sentence.

Any ideas? A Configuration setting, perhaps?

Kenn
LBNL

On Tue, Aug 9, 2011 at 2:13 PM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Tue, Aug 09, 2011 at 12:03:05PM -0700, Kenneth Crocker wrote:
> >    Silly question from someone who has used RT for so many years. I have
> noticed that the ticket
> >    comments that I put into a template for an email doesn't wrap or wraps
> waaaaaaaay out there.
> >    What can I do to make it wrap within, lets say, 60 characters?
>
> Hit return when editing, rather than letting it wrap at the edge of
> the box.  There are configuration options to change that on ticket
> update/create but not on Template editing.
>
> -kevin
>
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