[rt-users] Shredder not deleting some transactions

Ruslan Zakirov ruz at bestpractical.com
Tue Aug 9 18:07:20 EDT 2011


On Tue, Aug 9, 2011 at 11:37 PM, Kenneth Crocker <kfcrocker at lbl.gov> wrote:
> To list,
> I've been shredding a whole bunch of tickets and that seems to be working
> fine. I can't see them in the WebUI or the DataBase. However, some of the
> transaction records are NOT being deleted, like the ones setting a new value
> for a ticket CF and in some cases a "Create" and some setting ticket values
> as well.

If shredder doesn't delete some transactions then you should report a bug with
additional details about reproducing it.

> What I want to know is if I go into the DataBase and just delete these
> transaction records, will anything nefarious happen? I mean there are no
> ticket records for them to relate for history purposes?
> Also, can I do the same for any Attachments for these transactions?

Before you start deleting things manually check database with rt-validator tool.
RT 3.8+ only, old shredder's validator is useless.

> Thanks.
> Kenn

Best regards, Ruslan.

More information about the rt-users mailing list