[rt-users] RT 3.8.10 is setting a CF value on new ticket creation?

Kevin Falcone falcone at bestpractical.com
Wed Aug 10 11:20:35 EDT 2011

On Wed, Aug 10, 2011 at 10:55:18AM -0400, Jeff Blaine wrote:
> >That TransactionObj isn't going to be about setting the Custom Field.
> Fair enough, but I still see this which means the regexp
> was not matched and the CF was not touched:

Wasn't touched by this scrip, but something must be touching it.

> >Are there other transactions recorded on this ticket, or was the CF
> >set during the Create transaction?  How are you creating the ticket?
> There are no other transactions on this ticket.

How are you determining this, from the database or from the displayed
ticket history?

> The ticket history is 1 item (the original message content).
> All of our tickets are created via email.

What's the content on this ticket?  What other local modifications and
plugins do you have?

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