[rt-users] Login and other displays not showing properly.

Machiel Richards machielr at rdc.co.za
Thu Aug 11 05:58:03 EDT 2011

Hi Everyone

       I have managed to sort out the error below (turns out I had to
clear all my history and cache on both my browsers and then it was all

        I have however now noticed that the display of the menu's etc...
are all extremely basic (almost as if there is no graphics associated
with the RT setup) and all the menus,etc... are displayed as text.

        How can I resolve this, as the previous installations I have
done have never had this before and displayed proper menu and login


-----Original Message-----
From: Machiel Richards <machielr at rdc.co.za>
To: rt-users at lists.bestpractical.com
Subject: RT-configuration problem.
Date: Thu, 11 Aug 2011 11:19:44 +0200

Good day everyone

            I am trying to install RT-3.8.7 on a Centos-5.3 machine.

            I followed the installations instructions I found on the net
and took me 2 days to get all the modules,etc... installed.

            The database have also been configured using mysql.

             When I try to connect to the login page though, I get the
following message:

You're almost there!

You appear to have installed RT's web interface correctly but not yet
configured your web server to "run" the RT server which powers the web
interface. The next step is to edit your web server's configuration file
to instruct it to use RT's fastcgi or mod_perl handler.

                    I have configured the mod_fastcgi.conf and the
perl.conf accordingly to load the relevant modules and from the
error_log I can see that the fastcgi is starting and no errors in the

                    Can anybody perhaps assist me with resolving this
issue as I have been trying to find solutions to this since yesterday
and no progress as yet.

                        Please let me know if there is any more
information I can provide as I will appreciate any assistance.

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